FAQ

Frequently Asked Questions (FAQ) – FitGear Supplies

1. How do I place an order?

Simply browse our collections, add your desired items to the cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.

2. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and secure checkout methods provided by Shopify Payments.

3. Do you ship internationally?

Yes! We ship across the UK, Europe, and many international locations. Shipping costs and delivery times are calculated at checkout.

4. How long will delivery take?

  • UK Orders: 3–7 business days

  • Europe: 5–12 business days

  • International: 7–15 business days
    (Delivery times may vary depending on your location and courier services.)

5. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email.

6. What is your return policy?

We accept returns within 30 days of delivery, provided items are unused, in original packaging, and in resellable condition. For details, please see our [Refund Policy].

7. Do you offer exchanges?

Yes, we offer exchanges for defective or damaged products. Please contact us at fitgearsupps@gmail.com to arrange an exchange.

8. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

9. Do you sell supplements or only equipment?

FitGear Supplies focuses on fitness gear, apparel, and accessories—everything you need to perform better in the gym or at home.

10. How do I contact customer support?

You can reach us anytime by email at fitgearsupps@gmail.com or by phone at +44 7492 908337.